Privacy Policy
for ster75

1 Introduction

ster75 is an English-language online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We provide sports betting, live casino games, slots, and other entertainment products powered by internationally certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

As part of delivering these services, ster75 necessarily collects and processes certain personal data about our players. We understand that the security and appropriate use of your personal information is of the highest importance. This Policy sets out, in plain English, exactly what data we collect, the lawful basis on which we process it, how long we retain it, who we may share it with, and the rights you have in relation to your data.

ster75 is committed to handling all personal data in a responsible, transparent, and secure manner. We do not use your data for purposes beyond those described in this Policy, and we do not share it with third parties for their own marketing or commercial benefit. Your trust is fundamental to our operation, and we take every reasonable technical and organisational measure to protect the personal information entrusted to us.

2 Data We Collect

ster75 collects personal data through several channels: directly from you when you register an account, deposit funds, or contact our support team; automatically through your use of the platform; and in some cases from third-party verification and payment service providers. The categories of personal data we collect are as follows:

3 How We Use Your Data

ster75 processes personal data only for clearly defined, legitimate purposes. We will not use your data in any manner that is incompatible with the purposes stated at the time of collection. The primary purposes for which we use your personal data are:

• Account Creation & Management: To register your account, authenticate your identity at login, and manage your player profile throughout your relationship with ster75.
• KYC & Age Verification: To verify that you are at least 18 years of age and to confirm your identity in compliance with anti-money laundering (AML) obligations. ster75 is an 18+ platform and age verification is a strict legal and operational requirement.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, and Mastercard. Financial data is shared with payment processors solely for this purpose.
• Platform Operations: To deliver games, sportsbook markets, promotions, and all other platform features to you. This includes personalising your experience based on your gaming history and preferences.
• Customer Support: To respond to your queries, resolve complaints, and provide technical assistance via live chat, email, and in-app messaging.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, collusion, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to enforce self-exclusion, deposit limits, and time-out restrictions requested by players. See our Responsible Gaming page for full details.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and event announcements (BPL, IPL, T20, Eid offers, Pohela Boishakh promotions, etc.) via email or SMS. You may withdraw this consent at any time.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable laws and to cooperate with law enforcement or regulatory authorities where required.
• Analytics & Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and features of the ster75 platform.

4 Data Sharing & Disclosure

ster75 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following specific, controlled circumstances:

• Payment Service Providers: Financial data is shared with regulated payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banking partners) strictly for the purpose of processing your deposits and withdrawals. These providers are contractually bound to use your data only for this purpose.
• KYC & Identity Verification Partners: Identity documents and verification data may be shared with regulated third-party KYC service providers to fulfil age verification and anti-money laundering requirements. These providers process your data under strict confidentiality agreements.
• Fraud Prevention & AML Agencies: Where there is a reasonable suspicion of fraud, money laundering, or other criminal activity, ster75 may share relevant data with specialised fraud prevention agencies or law enforcement authorities, as required by law.
• Game Providers: Technical and usage data (such as game session data) may be shared with certified game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to facilitate game delivery and resolve technical disputes. These providers do not receive your identity or financial data beyond what is strictly necessary.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers may have access to personal data as part of their contracted services to ster75. All such providers are bound by data processing agreements that restrict their use of your data to the provision of services to ster75 only.
• Legal Authorities: ster75 may disclose personal data to law enforcement agencies, courts, or regulatory bodies in Bangladesh or internationally where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ster75, our players, or the public.

5 Cookies & Tracking Technologies

ster75 uses cookies and similar tracking technologies to operate the platform efficiently and to improve your experience. A cookie is a small text file placed on your device when you visit ster75.net. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These are essential to the operation of the platform. They maintain your login session, remember your language and display preferences, and ensure the security of your account. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve platform performance and user experience. No personally identifiable information is collected by these cookies.
• Functional Cookies: These cookies remember your preferences (such as your preferred payment method or betting market) to personalise your experience on return visits.
• Security Cookies: Used to detect and prevent fraudulent activity, including account takeover attempts and bot traffic. These cookies analyse behavioural patterns to distinguish legitimate users from automated scripts.

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies at any time; however, doing so may affect the functionality of certain features on the ster75 platform, including your ability to stay logged in between sessions.

6 Data Retention

ster75 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping requirements.
• Transaction & Financial Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC Documents: Retained for five (5) years from the date of account closure or the date on which the document was last used for verification, whichever is later.
• Support Communications: Live chat transcripts, emails, and support tickets are retained for three (3) years from the date of the interaction.
• Technical & Log Data: Server logs and technical data are retained for up to twelve (12) months, after which they are either deleted or anonymised for aggregate analytics purposes.
• Marketing Preferences: Records of consent and opt-out status are retained indefinitely to demonstrate compliance with marketing communication regulations.

Upon expiry of the applicable retention period, personal data is securely deleted or rendered permanently anonymous. Where deletion is not immediately possible due to technical constraints (e.g., data held in secure backup systems), the data will be isolated and protected from further processing until it can be deleted.

7 Security Measures

ster75 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and ster75 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This prevents interception by any third party during transmission.
• Encrypted Data Storage: Sensitive personal data stored on ster75 servers — including identity documents and financial account references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within ster75 is strictly limited to authorised personnel who require the data to perform their job functions. All staff with access to personal data are bound by confidentiality obligations.
• Multi-Factor Authentication: ster75 encourages all players to enable multi-factor authentication (MFA) on their accounts. MFA provides an additional layer of security that significantly reduces the risk of unauthorised account access.
• Continuous Security Monitoring: Our platform is monitored 24/7 for suspicious activity, unusual login patterns, and potential security incidents. Automated systems flag anomalies for immediate investigation by our security team.
• Regular Security Audits: ster75 conducts periodic security audits and penetration testing to identify and remediate vulnerabilities in our platform infrastructure before they can be exploited.

8 Your Privacy Rights

As a player on the ster75 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 48 hours and respond substantively within 30 days.

• Right of Access: You have the right to request a copy of all personal data ster75 holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For account-level information such as your address or contact details, you may also update these directly within your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that ster75 delete your personal data. We will honour this request where there is no overriding legal obligation requiring us to retain the data (for example, AML record-keeping requirements may prevent immediate deletion of financial and identity data).
• Right to Restrict Processing: You may request that ster75 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a portable, machine-readable format that allows you to transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though ster75 may have compelling grounds to continue such processing in some circumstances.
• Right to Withdraw Consent: Where the processing of your personal data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9 Minors & Age Verification

The ster75 platform is strictly restricted to individuals aged 18 years and above. We do not knowingly collect personal data from minors. Age verification is a mandatory step in the registration and KYC process, and all players are required to confirm that they are at least 18 years of age before any deposit, wager, or withdrawal can be processed.

If ster75 becomes aware that personal data has been collected from a player who is under 18 years of age, we will immediately suspend the relevant account, delete the data associated with that account to the extent permitted by legal retention obligations, and return any deposited funds to the originating payment source. Parents or guardians who believe that a minor may have accessed ster75 are urged to contact us immediately at [email protected].

10 International Data Transfers

ster75 operates as a platform serving players primarily in Bangladesh. However, in the course of delivering our services, certain personal data may be transferred to and processed in jurisdictions outside of Bangladesh. This may occur where our cloud infrastructure providers, KYC verification partners, or game providers operate data centres or processing facilities in other countries.

Where such international transfers occur, ster75 takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applied within Bangladesh. These safeguards include contractual data processing agreements with all third-party recipients, requiring them to process your data only for the purposes authorised by ster75 and to apply security standards consistent with those described in this Policy.

By using the ster75 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to third-party service providers in other jurisdictions where this is necessary for the provision of ster75 services, subject always to the safeguards described above.

11 Changes to This Policy

ster75 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the ster75 platform and/or by sending a notification to the email address associated with your account. The updated Policy will take effect from the date indicated at the top of the document.

We encourage you to review this Privacy Policy periodically to remain informed of how ster75 collects, uses, and protects your personal data. Your continued use of the ster75 platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

12 Contact & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ster75 holds about you, please contact our support team using the details below:

• Email: [email protected] — for all data rights requests, privacy queries, and formal complaints. Please use the subject line "Privacy Query — [Your Username]" or "Data Rights Request — [Your Username]" as appropriate.
• Live Chat: Available 24/7 directly within the ster75 platform for general queries and guidance on submitting a data rights request.
• Response Times: We aim to acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 days of receipt. For complex requests, we may extend this period by a further 30 days with notification.

For formal complaints regarding our data practices that have not been resolved to your satisfaction through our internal process, you may contact the relevant data protection authority in your jurisdiction. ster75 is committed to resolving all privacy concerns promptly and transparently. We will not penalise you in any way for exercising your data rights.